Find answers to all of your
questions here
Are all your products handmade?
Yes. Every piece is cut, stitched, and finished by hand in my shop by me. No mass production, no assembly lines — just real craftsmanship.
Do your leather goods look exactly like the photos?
Not exactly — and that’s the beauty of it. Leather has its own character, so each piece carries natural variations in grain, color, and texture. Your item is truly one of a kind.
How long will my order take to ship?
Ready-to-ship items: Usually leave the shop the next working day.
Made-to-order items: Can take 3-4 weeks depending on the piece.
Once shipped, delivery times depend on the carrier.
Do you ship internationally?
Yes. International shipping is available at checkout.
Buyers are responsible for any customs fees or import taxes in their country.
What payment methods do you accept?
We accept all major credit cards and supported WooCommerce payment gateways such as:
Stripe
PayPal
Apple Pay / Google Pay (if enabled)
All payments are processed securely — we never store your full card details.
What is your return policy?
Unused items can be returned within 14 days of delivery.
Custom or personalized items cannot be returned unless there is a defect or issue.
For returns, email us at brad@dirtbagleather.com
Can I cancel or change my order?
You can cancel or modify your order before production or shipping begins.
Custom orders cannot be canceled once work has started.
Do you accept custom leatherwork requests?
Yes. It depends on current workload and the type of project.
Send your idea through the contact page — if it fits the Dirtbag style and the schedule, we’ll make it happen.
How do I care for my leather goods?
Keep leather away from excessive moisture.
Condition it occasionally with a quality leather balm.
Expect natural patina and wear — that’s how good leather tells its story.
If you need specific care tips for your product, just ask.
The product I want is sold out. Will it restock?
Some items are one-offs, others restock regularly.
If something is out of stock, contact me and I’ll let you know if another is on the way.
Do you offer warranties?
All pieces are built to last, and if there’s a craftsmanship issue, I’ll make it right.
Damage from misuse or normal wear isn’t covered, but repairs may be available for a reasonable fee.
How can I contact you?